Privacy Policy

1. Who we are

This website is operated by FRESH GRID LTD. We are a company registered in the United Kingdom (company registration number 17477769). Our customer service address is 128 City Road, London, United Kingdom, EC1V 2NX.

Business name: FRESH GRID LTD
Company registration number: 17477769
Business type: Limited Company
Contact email: orionjlwilkinskae20@gmail.com
Phone: +44 7446 393402

2. Information we collect

We may collect personal information when you place an order, create an account, or contact us. This may include your name, email address, billing/shipping address, phone number, and payment details processed by our secure payment providers.

3. How we use your information

We use your information to process orders, deliver products, communicate with you about your order, prevent fraud, and improve our services. With your consent, we may also send you marketing communications, which you can opt out of at any time.

4. Legal basis

We process your personal data on the basis of contract performance (to fulfil your order), legitimate interests (fraud prevention and service improvement), legal obligations, and consent where required.

5. Sharing your information

We share your data only with trusted service providers necessary to operate our business, such as payment processors (PayPal, Viva Wallet), shipping providers, and email services. We do not sell your personal data.

6. Data retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements.

7. Your rights

You have the right to access, correct, delete, or restrict the processing of your personal data. To exercise your rights, please contact us at the email address above.

8. Security

We take reasonable measures to protect your information from loss, misuse, and unauthorised access. However, no internet transmission is completely secure.

9. Cookies

We use cookies and similar technologies to operate the website, remember your preferences, and analyse usage. You can manage cookies through your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.