Refund Policy
Returns and refunds made simple — here is how it works.
Common questions
1. Overview
At FRESH GRID LTD, we want you to be satisfied with your purchase. If you are not happy with your order, you may request a return or refund in accordance with this policy.
2. Business contact
Business name: FRESH GRID LTD
Company registration number: 17477769
Business type: Limited Company
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Contact email: orionjlwilkinskae20@gmail.com
Phone: +44 7446 393402
3. Return window
You have 30 days from the date you receive your order to request a return. Items must be unused, unwashed, in original condition, and returned in their original packaging with tags attached where applicable.
4. Non-returnable items
Items that are personalised, intimate, or otherwise final-sale cannot be returned unless they are defective or damaged. Gift cards and downloadable products are non-refundable.
5. How to return
To start a return, please contact us at the email address above with your order number and reason for return. We will provide return instructions and, where applicable, a prepaid return label.
6. Refunds
Once your return is received and inspected, we will process your refund to the original payment method within 5–10 business days. Shipping fees are non-refundable unless the item was faulty or incorrectly sent.
7. Exchanges
If you need a different size or colour, we recommend returning the item for a refund and placing a new order. We cannot guarantee exchange availability.
8. Damaged or defective items
If you receive a damaged or defective item, please contact us immediately with photos and your order number. We will arrange a replacement or refund at no additional cost.
9. Cancellations
Orders can be cancelled before dispatch by contacting us as soon as possible. Once an order has shipped, it cannot be cancelled, but it may be returned under this policy.
Last updated: 26 October 2026.
Business information
Business name: FRESH GRID LTD
Company registration number: 17477769
Business type: Limited Company
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Contact email: orionjlwilkinskae20@gmail.com
Phone: +44 7446 393402