Shipping Policy
Everything you need to know about dispatch, delivery times and tracking.
Common questions
1. Shipping destination
We ship worldwide from our United Kingdom fulfilment location. Delivery is available to most countries; any restrictions will be shown at checkout.
2. Business details
Business name: FRESH GRID LTD
Company registration number: 17477769
Business type: Limited Company
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Contact email: orionjlwilkinskae20@gmail.com
Phone: +44 7446 393402
3. Free shipping
We offer free shipping on all orders over £50. Orders below this threshold will show a shipping cost at checkout based on destination and weight.
4. Processing time
Orders are typically processed within 1–2 business days. During peak periods or sales, processing may take up to 3 business days.
5. Delivery times
Estimated delivery times are shown at checkout and are provided as a guide. We are not responsible for delays caused by customs, postal strikes, or carrier issues.
6. Customs and import duties
International orders may be subject to customs fees, import duties, or taxes levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs.
7. Tracking
Once your order is dispatched, you will receive an email with tracking information. You can also track your order on our Track order page.
8. Lost or damaged shipments
If your shipment is lost or arrives damaged, please contact us at the email address above within 14 days of the expected delivery date. We will work with the carrier to resolve the issue.
Last updated: 26 October 2026.
Business information
Business name: FRESH GRID LTD
Company registration number: 17477769
Business type: Limited Company
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Contact email: orionjlwilkinskae20@gmail.com
Phone: +44 7446 393402